Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the RagTether website, control plane, APIs, chat widget, integrations, and related services (collectively, the “Service”) operated by RagTether.

By creating an account, starting a free trial, subscribing to a paid plan, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you are accepting on behalf of a company or other entity, you represent that you have authority to bind that entity.

If you do not agree, do not use the Service.

RagTether provides AI-powered customer support tools for ecommerce businesses, including catalog synchronization, RAG-based knowledge retrieval, embeddable chat widgets, messaging channels, conversation logging, analytics, human handoff, and team collaboration features.

We may add, modify, or discontinue features from time to time. Beta or preview features may be offered as-is and may be changed or withdrawn without notice.

You must provide accurate account information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, including actions taken by team members you invite.

Notify us promptly at the contact address below if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or pose a security risk.

RagTether offers Starter, Professional, and Enterprise plans with different feature limits, conversation allowances, and pricing as described on our pricing page. Monthly and annual billing options may be available.

Paid subscriptions renew automatically unless cancelled before the renewal date. Fees are non-refundable except where required by law or explicitly stated in writing. Overages — such as additional AI conversations beyond your included allowance — may be billed at the rates published on our pricing page.

We may change plan features or prices with reasonable notice. Price changes apply to subsequent billing periods and do not retroactively affect an active term already paid for.

Free trials or no-credit-card starts may convert to paid subscriptions when you upgrade or when a trial period ends, according to the flow presented at signup.

You agree to use the Service only for lawful business purposes and in compliance with applicable laws, platform terms of connected integrations, and messaging-channel rules (including WhatsApp and Instagram policies where applicable).

You must not:

• Use the Service to send spam, phishing, malware, or unlawful content.
• Attempt to reverse engineer, scrape, or overload the Service except through documented APIs within rate limits.
• Misrepresent AI-generated replies as human-written where disclosure is required by law or platform policy.
• Process sensitive categories of personal data (such as health or financial account credentials) through the chat widget unless you have a lawful basis and appropriate safeguards.
• Use the Service to infringe intellectual property, harass individuals, or violate export control or sanctions laws.
• Resell or white-label the Service except under an Enterprise agreement that expressly permits it.

When you deploy RagTether on your storefront or messaging channels, you are the primary party responsible to your customers. You must provide clear notice that customers may interact with an automated AI assistant, publish or link to an appropriate privacy policy for your store, and obtain any consents required in your jurisdiction.

You represent that you have the right to sync catalog data, upload knowledge materials, and share customer messages with RagTether for the purpose of providing support.

You are responsible for reviewing AI responses, configuring escalation to human agents, and ensuring replies about orders, refunds, and product claims align with your business policies.

You retain ownership of catalog data, uploaded documents, conversation content, and other materials you submit to the Service (“Customer Content”). You grant RagTether a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and improve the Service as described in our Privacy Policy.

You are solely responsible for the accuracy, legality, and appropriateness of Customer Content. We may remove content or suspend access if we reasonably believe it violates these Terms or applicable law.

RagTether and its licensors own the Service, software, branding, documentation, and all related intellectual property except Customer Content. These Terms do not grant you any rights to our trademarks or logos except as needed to use the Service in accordance with plan features.

Feedback you provide may be used by us without restriction or compensation.

The Service uses automated systems to generate responses grounded in your catalog and knowledge base. Despite verification steps, AI outputs may be incomplete, outdated, or incorrect. RagTether does not guarantee that any response will be accurate, suitable for every customer situation, or free from bias.

You acknowledge that AI support is assistive technology and that you — not RagTether — are responsible for customer-facing decisions, refunds, order changes, and compliance with consumer protection laws.

The Service integrates with third-party platforms such as ecommerce stores, payment processors, messaging providers, and AI infrastructure. Your use of those services is governed by their separate terms. RagTether is not responsible for third-party outages, policy changes, or data handling outside our control.

Each party may receive non-public information from the other. You agree not to misuse our confidential product, pricing, or security information. We will treat your non-public business data as confidential and use it only as permitted by these Terms and our Privacy Policy.

You may cancel your subscription through the control plane or by contacting support. Upon termination, your access ends at the close of the current billing period unless otherwise agreed.

We may suspend or terminate access immediately for material breach, non-payment, legal requirement, or risk to the Service or other users. Upon termination, we may delete Customer Content after a reasonable retention period unless law requires longer storage.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAGTETHER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAGTETHER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO RAGTETHER IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD $100) IF YOU HAVE NOT PAID FEES.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the greatest extent permitted by law.

You will defend and indemnify RagTether against claims, damages, and expenses (including reasonable legal fees) arising from your Customer Content, your customer-facing use of the Service, your violation of these Terms, or your violation of applicable law or third-party rights.

These Terms are governed by the laws of the State of Delaware, United States, excluding conflict-of-law rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Delaware for disputes not subject to mandatory arbitration.

Nothing in this section limits either party’s right to seek injunctive relief for misuse of intellectual property or confidential information.

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. If changes materially affect paid subscribers, we will provide reasonable advance notice. Continued use after the effective date constitutes acceptance where permitted by law.

Questions about these Terms can be sent to support@ragtether.com. Enterprise customers with executed order forms or data processing agreements should refer to those documents where they conflict with these standard Terms.